Privacy Policy

1.1 Information You Provide

• Account Information:Email address and password provided during registration
• Order Information:Contact information and device information provided when purchasing eSIM plans
• Payment Information:Payment methods and transaction records (payment processing is handled by third-party payment service providers; we do not store complete credit card information)
• Customer Service Communications:Information you provide when communicating with our support team

1.2 Automatically Collected Information

• Device Information:Device model, operating system version, unique device identifiers (such as EID)
• Usage Data:Access time, pages visited, features used, duration of stay
• Network Information:IP address, browser type, language preferences
• Cookies and Similar Technologies:Used to identify users, maintain login status, analyze website usage

• Providing Services:Process your orders, activate eSIM, provide customer support
• Improving Experience:Optimize website features, personalize content recommendations, enhance user experience
• Security:Detect and prevent fraud, abuse, and illegal activities
• Communication:Send order confirmations, activation codes, important notices, marketing information (you can unsubscribe at any time)
• Analysis and Research:Analyze user behavior, market trends, improve products and services
• Legal Compliance:Comply with laws and regulations, respond to legal requests, protect our legitimate rights and interests

We do not sell your personal information. We only share your information in the following circumstances:

• Service Providers:Share necessary information with third parties who help us operate our business (such as payment processors, cloud storage services, email services)
• Telecom Carriers:To activate eSIM, we need to share your device information with our partner telecom carriers
• Legal Requirements:Disclose information in accordance with laws, regulations, court orders, or government requests
• Business Transfers:In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business assets
• With Your Consent:In other circumstances, we will obtain your explicit consent

We take various security measures to protect your personal information:

• Encrypted Transmission:Use SSL/TLS encryption technology to protect data transmission
• Access Control:Strictly limit employee access to personal information
• Secure Storage:Use industry-standard security measures to store data
• Regular Audits:Conduct regular security audits and vulnerability scans

⚠️ Please Note: Although we make every effort to protect your information, internet transmission and electronic storage methods cannot be 100% secure. We cannot guarantee absolute security of information.

We will retain your personal information for the following periods:

• Account Information:Retained during your account validity period, and for 6 months after account closure to handle legacy issues
• Order Records:Retained for 7 years to comply with financial and tax regulations
• Technical Logs:Typically retained for 90 days for troubleshooting and security analysis
• Marketing Data:Stop using immediately after you unsubscribe, deleted after 30 days

Under applicable data protection laws, you have the following rights:

• Right of Access:You have the right to access personal information we hold about you
• Right to Rectification:You can request correction of inaccurate or incomplete information
• Right to Erasure:Under certain circumstances, you can request deletion of your personal information
• Right to Restrict Processing:You can request restriction of our processing of your information
• Right to Data Portability:You can request to receive your data in a structured, commonly used format
• Right to Object:You can object to our processing of your information for specific purposes
• Right to Withdraw Consent:You can withdraw previously given consent at any time

To exercise the above rights, please [email protected] contact us.

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze website traffic and usage
• Provide personalized content and ads

You can manage or disable cookies through your browser settings, but this may affect certain website features.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these third-party websites. We recommend that you review their privacy policies when visiting these websites.

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected a child's personal information, we will delete it immediately.

Your information may be transferred to servers outside your country/region for processing and storage. Data protection laws in these countries/regions may differ from those in your area. When we transfer your data, we take appropriate measures to ensure your information is adequately protected.

We may update this Privacy Policy from time to time. For significant changes, we will notify you via email or website announcements. The updated policy will take effect immediately upon publication. We recommend that you review this page regularly for the latest information.

If you have any questions, comments, or complaints about this Privacy Policy, please contact us through: